"It won't work here because we do things different"
"I can't see how this is going to be quicker than the way I can do it now"
Typical negative comments before something new is even tried. It's all bull.... It comes down to leadership and commitment of management to implement positive change and to work through the challenges, road blocks and negativity that comes with change.
We've heard it all now and now that the software is up and working, with great results, we see a complete change in the attitudes and conversation from the floor.
Mechanic's now tell their Supervisor
"Paper's bulls...., why don't we have spare tablets"
"It's much easier with the tablets than paper"
Within 6 months of introducing mobility based software on ruggedized tablets the feedback has been amazing. Hard core underground drill fitters more engaged with this type of technology and offering further ideas to streamline the process or to add more value to the PM service.
This all comes through change management and taking the frustration out of their daily tasks. If management listens and applies the changes needed, change is possible and can be a very positive experience for all involved.
A client worked out that they spend approx. 600 manhours each year handling daily inspection sheets for a fleet of 18 mining trucks alone. In one day, one daily sheet can be handled 6-7 times. That's not including the number of sheets completed and lost between the workshop and the planning office.
Changing to mobile based software, ZoneMaintenance, there is no paper handling, there is no Supervisor sign off, there is no archiving, it's all inclusive within the system. Extend that to PM Services and you have a massive benefit to everyone in the process line.
We used to get the question from maintainers "how can we get away from paper service sheets" to "why are we still using paper service sheets" and the answer comes down to management's preparation to take on new technology that adds massive value to their department. The concern is that their guys will go on the internet or the tablets won't last in this environment.
All excuses, the facts are that the benefits moving towards a mobile workforce is far more valuable than the risks. Being able to communicate effectively both ways and to be able to analyse data that has never been presented before has massive opportunities to change the way maintenance can be managed.
ZoneMaintenance Software being used on a Motion Computing F5M Tablet during a Sandvik Solo PM Service in an underground gold mine workshop